
FAQ
-
I am a cisgendered, able-bodied, white, straight man, is your practice for me?
I prioritize and specialize in care specifically for marginalized communities, i.e. with folks who identify as queer, transgender, LGBTQ+, BIPOC, disabled, and/or women.
I will only take on cisgendered, able-bodied, straight male clients if they are a personal acquaintance, a client I have worked with through an employer, or if they are referenced to me by a trusted source. If you do not find yourself a member of these communities or these circumstances please reach out and I can provide you with referrals to therapists who can meet your needs.
-
Do you offer any discounts, sliding scale, or work trades?
I offer a transgender community discount for all of those who identify as a part of the transgender community for 20% off any massage at any time.
A sliding scale is available to any individual who feels they require it to access care. Sliding scale massages are booked directly thru the website like a normal massage. Please comment “sliding scale” on your booking, and I will reach out directly to coordinate an accessible price prior to service. If you have any questions please reach out at info@lavimassage.com to discuss.
My acceptance of work trades or alternative forms of payment is limited at this time, but if you would like to inquire please reach out at info@lavimassage.com
-
What is your cancellation policy?
The cancellation or rescheduling of a massage made 24-hrs. or more prior to your scheduled appointment will be accepted without charge.
The rescheduling of a massage made less than 24-hrs. prior to your scheduled appointment will be charged a fee of 20% the full price of the massage session.
The cancellation of a massage made less than 24-hrs. prior to your scheduled appointment will be charged 50% the full price of the massage session.
A no-show at the time of the appointment will be charged the full price of the massage session.
-
I signed up for your email/on-call list. How do the on-call appointments work?
Every week that I have a last minute opening or cancellation I reach out to the email/on-call list subscribers. I offer these last minute openings at a 25% discount, and whoever responds affirmatively to the email first receives the slot. (Note: This discount cannot be combined with the trans community discount or other savings offers.)
-
What are other queer/trans friendly practices in the area that you would recommend?
Chiropractor: Aligned Wellness, Dr. Kristan Cassady (she/her) - Oakland - https://alignedwellnessoakland.com/
Herbalism/Body Literacy/Abortion Support: Cera Merrick (they/them) - Oakland - https://www.ceramerrick.com/
Somatic Therapy: Jay Tzvia Helfand (they/them) - Oakland - https://www.therapywithjaytzvia.space/
-
Is the space accessible?
Unfortunately the massage space is not accessible due to the lack of elevator. If this presents an issue for you, please reach out at info@lavimassage.com to coordinate at home care or request a referral.
-
What payment types do you accept?
I accept cash (preferred), Venmo, Zelle, and Cash App. Credit cards are no longer accepted. Please plan accordingly.
-
Do you require clients wear masks?
It is required that clients wear masks in all common areas of the massage studio, but wearing your mask during your session is up to your own personal discretion.
-
Do you speak any other languages?
My first and only fluent language is English. I am intermediately proficient in American Sign Language (ASL), I am continuing to learn, and I am passionate about offering services to the Deaf and HoH community. I am modestly proficient in Farsi and continuing to learn.